Protecting Your Information

Unfortunately, fraud and identity theft are a part of today’s world. North Star Credit Union would like to help you avoid becoming a victim, and below are some tips to help you stay more secure and what to do if you believe are a victim of identity theft.

Update Your Software. Keeping your software updated can help protect against the latest threats. This includes your operating system, web browsers and apps. Since most software can update automatically, make sure you set yours to do so.


Protect Your Personal Information. Your personal information, such as social security number, card numbers and account numbers can be used to steal money and open accounts in your name. Any time you are asked for your personal information, think about why someone might need it and if you can really trust the person or company.


Protect Passwords. Use these tips for creating strong passwords and do not share your passwords.

  • Use a minimum of 10 characters, use additional characters for a stronger password.
  • Don’t use predictable passwords like dates, common words or names.
  • Use a mix of numbers, symbols, upper and lower-case letters.
  • If you must write down a password, keep it locked up and out of plain sight.
  • Don’t use the same password for all your accounts.


Turn on Two-Factor Authentication. Some accounts allow for two-factor authentication, which requires both a password and an additional piece of information to log in to your account.


Give Personal Information Over Encrypted Websites Only. When banking or shopping online, use sites that use encryption to protect your information. To see if a website is encrypted, look for https at the beginning of the web address.


Back Up Your Files. Copy files to an external hard drive or cloud storage. If your computer is attacked or fails, you’ll still have access to your files.


Review Your Credit Report. Request a copy of your credit report every 12 months at


If You Become a Victim. If you feel you become a victim of identity theft, visit the Federal Trade Commission’s website at The FTC’s site can provide additional information and details on how to report and recover from identity theft.


(Source: Federal Trade Commission)


North Star Credit Union would like to remind you that:

  • We will never ask for personally identifiable information from you via methods such as email, text message, phone calls, etc.
  • Many fraudulent communications that you may receive could contain misspelled words, inaccurate information, or other clues that you can use to recognize that the communication is not from North Star Credit Union
  • If the communication you receive seems “too good to be true” it probably is.
  • Criminals may use time as a method of influencing you into providing information to them. For example, they may send a text message to your phone indicating that your debit account has been suspended due to fraudulent activities, and to call a certain phone number to have it re-established.
  • If you want to validate the legitimacy of a communication you can visit a branch, review our website for information or call us at 218-666-5940.